Frigoviq Privacy Policy

This document explains how Frigoviq manages user details on this website. Our operations follow the Personal Data Protection Act of Singapore. We establish clear practices regarding information management to align with standard digital advertising guidelines.

1. Information Gathering

We gather information through distinct stages of your interaction with our platform.

Information Provided Directly

When you purchase a tub, you enter personal details. This includes your full name, delivery address, phone number, and email address. We use this information to process your order and coordinate shipping.

Information Gathered Automatically

When you browse the platform, our systems log specific procedural data. This includes your IP address, browser type, device identifiers, and page interaction history. We use cookies and data tracking pixels to analyze traffic patterns and improve platform navigation.

2. Utilization of Data

We utilize the gathered data based on specific operational needs:

• Order Completion:Fulfilling the purchase agreement, assembling delivery details, and sending updates about your shipment.
• Platform Enhancement:Using statistical data to update website layout, resolve procedural glitches, and measure page load speeds.
• Communication:Replying to inquiries submitted via our official contact channels.
• Compliance:Adhering to legal obligations and regulatory standards active in Singapore.

3. Third-Party Access

We do not sell user databases. We share necessary details with specific third parties to manage standard operations:

• Delivery Providers:Couriers receive your name, address, and phone number to deliver your tub within Singapore.
• Payment Gateways:Transaction details go directly to protected processors. We do not store full credit card numbers on our servers.
• Analytical Utilities:We utilize Google tracking tools to review platform performance. These systems deploy tracking cookies to compile reports on user activity, ensuring alignment with global ad platform requirements.

4. Data Security and Storage Limits

We use digital safeguards to protect stored information from unwanted entry or alteration. Data resides on protected servers. We keep personal details only for the duration necessary to complete original orders, manage accounting tasks, or satisfy Singapore statutory laws. Once the legal and business utility ends, we delete or anonymize the records.

5. Compliance with Singapore PDPA

Under the Personal Data Protection Act, users in Singapore maintain specific rights regarding their personal profiles. You can request access to the specific pieces of data we hold about you. You can also request corrections if our records contain inaccurate or outdated details. If you wish to withdraw consent for data utilization, contact us directly, though this may restrict our ability to complete pending deliveries.

6. User Rights and Choices

You can manage how your data is handled:

• Cookie Adjustments:You can configure your internet browser to reject tracking cookies or alert you when cookies are sent.
• Profile Updates:You can ask to review, adjust, or delete your accumulated personal details.

For any questions about these data procedures, or to submit a formal request regarding your information under the PDPA, contact our team using the details below:

Entity: Frigoviq

Email: support@frigoviq.com