Frigoviq Return and Refund Policy

This Return and Refund Policy establish the framework for transactions on this platform. It clarifies consumer choices regarding damaged or incorrect items. Our procedures are structured to comply completely with the digital advertising standards set by global ad platforms and the commercial legislation of Singapore.

1. Jurisdiction and Operational Boundaries

Frigoviq operates exclusively within the sovereign territory of Singapore. We do not support international distribution, nor do we manage returns or collection requests from locations outside Singapore. All protections, periods, and collection systems detailed in this document apply solely to addresses within our designated domestic service area.

2. Legal Protections Under Singapore Law

Our return structures align with the Consumer Protection (Fair Trading) Act (CPFTA) of Singapore, which outlines regulations regarding product quality and consumer rights.

Defective Goods Provision

The legislative framework provides protection if physical items fail to conform to the sales agreement upon delivery. Under these rules, consumers possess legal recourse if an item arrives with structural errors, structural damage, or does not correspond with the provided product description. We resolve established fulfillment errors by arranging an exchange or providing a full fiscal reversal, fulfilling our statutory responsibilities.

Limitations on Consumer Redress

In accordance with consumer guidelines, legislative protections do not cover situations where a customer changes their mind after completing a transaction. We do not provide exchanges, returns, or fiscal reversals if you alter your choices or decide against the product after delivery. Please ensure you are entirely certain about your model choice and dimensional specifications before finalizing your purchase on our website.

3. Thirty-Day Accountability Term

We provide a 30-day window to address fit product issues. This 30-day term begins exactly on the date the logistics team delivers the item to your designated Singapore address. To maintain protection under this policy, any structural problem or fulfillment error must be reported to our team before this 30-day duration expires. Requests submitted after this timeline cannot be accommodated under our standard resolution framework.

4. Return Criteria and Eligibility

To qualify for a cost-free resolution, items must fulfill specific conditions. This policy applies strictly to the following circumstances:

• The product arrives with structural or cosmetic damage.
• The delivery agent supplies an incorrect model that does not match your order confirmation.

Returns are denied if the item displays damage resulting from personal modifications, accidents, operational misuse, self-repair attempts, or typical wear over time.

5. Step-by-Step Resolution Process

1.Filing a Claim: Initiate via Email.

Contact our team at support@frigoviq.com within the 30-day term. Include your order details, a description of the issue, and photographic evidence showing the damage or model error.

2.Scheduling Pickup: Complimentary Logistics.

Once your claim details are reviewed, we will coordinate a collection courier to retrieve the item directly from your doorstep. There are no shipping costs or fees for this retrieval.

3.Facility Assessment: 24-Hour Review Window.

When the returned product arrives back at our operations facility, our specialists conduct a comprehensive review within 24 hours to assess the reported damage.

4.Resolution Decision: Finalizing the Claim.

Following the review, we will dispatch a direct replacement model. If a replacement is out of stock or the structural issue is impossible to repair, we will proceed with a full refund.

6. Zero Fee Structure and Pricing Integrity

We maintain complete transparency across all operational stages to prevent consumer friction.

• No Processing Fees:We do not apply processing fees, administration charges, or restocking fees to your account during an eligible return process.
• No Hidden Return Costs:The collection courier service we organize is provided entirely at our expense, ensuring you face no out-of-pocket costs for an accepted claim.

7. Bank Transfer Refund Mechanics

Because our business operates exclusively on a Cash on Delivery framework, our online platform does not gather or retain your personal banking details during the checkout phase.

When a full fiscal refund is real, our customer support team will email you from support@frigoviq.com to request your local bank routing and account numbers. We handle this data securely and solely to execute the transaction.

Upon receiving your information, we will initiate a direct bank transfer for the full amount of your purchase. Once completed on our end, the fiscal reversal requires up to 7 business days to appear in your personal account, depending entirely on the speed and processing systems of your local banking institution.

8. Customer Support Timeline

Our support staff provides direct assistance to help you navigate your return inquiries.

For all policy questions, send an email to support@frigoviq.com during active hours for a prompt response.