Frigoviq Shipping Policy
This document answers common consumer questions regarding how we handle order fulfillment, domestic transportation, and item drop-offs. Our logistical procedures adhere strictly to the regulations of Singapore, including the Sale of Goods Act and the Personal Data Protection Act, ensuring compliance with global ad platform requirements for clear merchant communication.
Q: When Will My Order Arrive?
Our fulfillment operations are optimized to ensure your items arrive promptly. The standard delivery window across Singapore spans 3 to 4 business days from the moment your checkout is complete. This timeline consists of two separate phases:
- Preparation and Packaging:Our facility requires 2 business days to select, inspect, protectively wrap, and secure your tub for transit.
- Logistical Transit:Once your package is handed over to our local courier partner, they require 1 to 2 business days to transport the item to your specified address.
Please note that business days correspond to Monday through Friday, excluding weekends and official public holidays in Singapore. We process and dispatch orders in chronological order.
Q: Are There Hidden Fees?
We maintain strict pricing transparency across our entire digital platform to prevent unexpected charges at checkout or upon arrival:
- Zero Delivery Fees:Shipping is completely free of charge for all locations within Singapore.
- No Hidden Surcharges:The total cost displayed on your order confirmation is the exact amount you pay. We do not apply fuel surcharges, packaging fees, or admin costs.
- Restocking Clarity:If an item is returned due to damage or structural defects under our standard 30-day term, we do not impose restocking or handling fees.
Because we operate exclusively through a Cash on Delivery system, the full payment listed on your confirmation screen is collected directly at your doorstep by our courier agent. No upfront digital transaction is required.
Q: What Happens If I Am Not Home to Receive the Delivery?
Under the Singapore Sale of Goods Act, risk transfers to the buyer upon successful physical delivery. Because our operations rely on Cash on Delivery, a recipient must be physically present at the specified address to verify the model, provide the full payment, and sign the delivery receipt.
If you are unavailable when the courier arrives, our logistics partner will follow a standard redelivery protocol:
- Contact Attempt:The delivery agent will call your provided Singapore phone number to check if you are nearby or available.
- Failed Delivery Attempt:If no contact can be established, the courier will safely return the item to our regional fulfillment hub.
- Redelivery Arrangement:Our support team or the logistics partner will contact you via phone or email to reschedule the drop-off for a different business day. There are no additional charges or penalties for the first redelivery attempt.
Q: How is my Personal Data Handled During the Shipping Process?
Your data security is managed in strict alignment with the Singapore Personal Data Protection Act. To complete your order successfully, we must share specific delivery details with our accepted third-party courier partners.
The information shared is limited strictly to operational necessities: your full name, your delivery address within Singapore, and your contact telephone number. Our logistics partners are legally bound by data protection agreements and are prohibited from utilizing your personal details for any purpose other than completing the physical transport of your product.
For additional logistical questions or to update your address details before dispatch, contact our support team at support@frigoviq.com between 9:00 AM and 5:00 PM SGT, Monday through Friday.